Unlock Great Customer Service With AI-Powered Solutions
Manage and track your customers’ journeys, employees' interaction with customers, and other inbound or outbound customer communications across voice and digital channels with real-time integrations.
Addressing The Pain Points
of Customer Service
Addressing The Pain Points of Customer Service
With 30 years of experience running contact centre operations,
we understand your concerns!
With 30 years of experience running contact centre operations, we understand your concerns!
Scale and Volume
Managing a high volume of
customer inquiries efficiently
Consistency
Ensuring consistent and uniform support experiences access teams and locations
Personalisation
Providing personalised customer service at scale
Communication Channels
Managing multiple communication channels effectively
Response Time
Meeting customer expectations for timely responses
Knowledge Management
Organising and sharing vast amounts of product and customer information across departments
Staff and Hiring
Hiring and training a
large number of customer service representatives
Managing Complaints and Resolutions
Tracking and resolving complaints across different teams
Adapting to Customers' Expectations
Staying up-to-date with evolving customer service trends and preferences
If you have any of these concerns, don’t worry!
Scale and Volume
Managing a high volume of
customer inquiries efficiently
Consistency
Ensuring consistent and
uniform support experiences
access teams and locations
Personalisation
Providing personalised
customer service at scale
Communication Channels
Managing multiple
communication channels
effectively
Response Time
Meeting customer
expectations for timely
responses
Knowledge Management
Organising and sharing vast
amounts of product and
customer information across
departments
Staff and Hiring
Hiring and training a
large number of customer
service representatives
Managing Complaints and Resolutions
Tracking and resolving
complaints across different
teams
Adapting to Customers' Expectations
Staying up-to-date with
evolving customer service
trends and preferences
If you have any of these concerns, don’t worry!
Experience the Power of
Avaya Experience Platform
Experience the Power of Avaya Experience Platform
Introducing the Avaya Experience Platform – a comprehensive, integrated solution
designed to enhance every touchpoint of your customer's journey. Together with our AI-powered
Avaya Cloud Office technology, you will be able to streamline interactions across multiple channels
and locations, making it easier than ever to connect with your audience in meaningful, productive ways.
Introducing the Avaya Experience Platform – a comprehensive, integrated solution designed to enhance every touchpoint of your customer's journey. Together with our AI-powered Avaya Cloud Office technology, you will be able to streamline interactions across multiple channels and locations, making it easier than ever to connect with your audience in meaningful, productive ways.
With Our CCaaS Capabilities, You Can Quickly:
Connect customer service seamlessly across every touchpoint - voice, video, chat, messaging, and more.
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Create deeper relationships with customers by giving agents everything they need to make every customer feel like they matter the most - all in a single desktop view.
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Gain deeper insights with advanced analytics, turning your big data challenges into strategic advantages.
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Automate routine tasks with AI, mitigating operational inefficiencies and freeing your team to focus on high-value activities.
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Empower agents to be their best by monitoring live conversations and scorecards to coach agents and provide opportunities for continuous improvement
Experience It FREE For 90 Days!
Free Avaya Conference Phone For The First 3 Signups*
Avaya
Experience Platform 90-Days Free Trial!
Avaya Experience Platform revolutionises the way you connect with your customers. It combines voice, video, chat, and more into a single interface, providing a comprehensive view of the customer journey. Harness the power of AI to personalise interactions and deliver exceptional customer experiences while robust analytics provide invaluable insights to inform strategic decision-making.
Get a 90-day free trial of Avaya Experience Platform and discover firsthand the transformational impact of truly unified communications.
Bonus: Free Avaya Conference Phone For The First 3 Signups*
ABOUT UNICORN CLOUD
Unicorn Cloud Services is a leading multi-cloud integrator changing customer engagement. Our technology and services empower businesses to deliver exceptional customer experiences while streamlining operations. We've successfully migrated numerous projects to Avaya Cloud Services and Avaya Experience Platform to enhance customer interactions.
Our team of experienced consultants has transformed large contact centres across diverse industries, tailoring solutions to meet unique business needs. From implementation to ongoing support, we're committed to our clients' success with the best cloud contact centre solutions.
ELEVATE YOUR CCAAS EXPERIENCE TO NEW HEIGHTS
To seamlessly integrate your Contact Center with your communications system, add our Avaya Cloud Office to Avaya Experience Platforms to see empowered teams providing personalised attention and immediate customer satisfaction.
Avaya Cloud Office presents a revolutionary solution for modern businesses, merging unified communications, scalability, and cost efficiency into a single, cloud-based platform. By facilitating a seamless communication experience across a multitude of channels such as voice, video, chat, and email, not only enhances team collaboration but also enriches customer interactions. Avaya cloud-based design offers unparalleled scalability, ready to accommodate your business growth without the burden of substantial infrastructure investment.
Contact Us
Do drop us an enquiry if you would like to know more about Avaya Experience Platform
or if you have any other questions! We’ll get back to you shortly.